Question 1

What does my passport photo need to look like?

Accepted Answer

For the current India passport-focused export, the safest input is a clear, front-facing portrait with visible shoulders and even light. Face the camera directly with both eyes clearly visible. Avoid hats, tinted glasses, heavy filters and harsh side shadows. Use a sharp phone camera image instead of a screenshot or compressed forward. Keep some shoulder room so the crop can tighten cleanly.

Question 2

Do you guarantee government acceptance?

Accepted Answer

No. PhotoSure is a passport photo preparation tool, not an official approval service. We do not claim guaranteed acceptance. The final decision always depends on your source photo and the latest authority rules. Use the preview to reject weak results before you pay.

Question 3

How does the AI process my photo?

Accepted Answer

The server removes the background, replaces it with white, reframes the subject, and exports passport-ready files. Private image processing on the server. Passport crop and exact output sizing. High-resolution JPG export plus a printable 4x6 sheet on supported plans.

Question 4

Can I get a refund?

Accepted Answer

Yes — we offer a 100% refund if the output is distorted or does not match the quality shown in the demonstration. Review the free preview carefully before paying. 100% refund if the delivered file is distorted, corrupted, or visibly below the quality shown in the preview or demonstration. Sales are otherwise final once payment is made, because you can inspect the full preview at no cost before paying. Contact support within 7 days of purchase with your order ID and a screenshot of the issue.

Question 5

Can I print the passport photo at home?

Accepted Answer

Yes. The passport flow can generate a 4x6 print sheet that is easier to print at home or at a photo shop. Use the 4x6 sheet for photo paper or lab printing. Check the final print scale before cutting. For online-only submissions, the digital JPG is usually enough.

Question 6

Is my photo data private?

Accepted Answer

Yes. Uploads and processed files stay private on the server, and downloads use time-limited access links. No public gallery or searchable profile pages. Guest-first flow with no mandatory signup. Private storage and signed access to paid files.

Frequently asked questions

What does my passport photo need to look like?

Do you guarantee government acceptance?

How does the AI process my photo?